K8200 USB device malfunction

I just finished assembling a K8200 which I got as a gift in early 2015. I am embarrassed it took me so long, but in the end it was a lot of fun. However, it seems I am stuck now with another problem that seems has been happening to others in the forum. When connecting to a computer (Windows 10), I get “USB device malfunction”. It cannot read the device ID. I connected it to a linux computer and observed the system log, and exactly the same problem. It is possible I am seeing the same issue as this post:

What can I do? I realize this model is old by now, but I saw in some other threads that Velleman was asking people to send their board in for replacement. Please advise. thanks!