We are happy to announce that a batch of MK2 pulleys just came in.
Vertex owners that experience troubles due to damaged pulleys can request replacements.
Due to massive abuse in the past, we have worked out this procedure which has to be followed:
Option 1:
You return the damaged pulleys to:
Velleman Projects Tech. Dept.
Legen Heirweg 33
9890 Gavere
Belgium
Make sure to include your address.
We’ll ship you replacements asap.
Option2:
Submit a ticket here: support.velleman.eu
We’ll ship the replacements asap.
Once again, sorry for the inconvenience that this issue has caused.