To our valued customers:
3D-printer kits are complex products with lots of parts. Many of these parts are custom parts which are not commonly available.
Although we have a very strict quality control system, we’re sure you’ll understand that we cannot check each and every individual part, that would have a negative impact on the price of the kit.
Anyway, we want to make sure that your 3D-printer kit is up and running as soon as possible. Should you notice a missing or DOA part during assembly or initial testing, please accept our apologies and please send us a ticket (support.velleman.eu/). We’ll make sure you’ll receive the parts asap.
Please note that all tech. support is handled through the support forum. We’re unable to offer technical support via the ticket system.
Thank you and happy printing!