Velleman rep!

can a representative of velleman get in touch, ticket system i have no response for weeks! and the trader has gone quiet! i have had a OOO machine for over a month now AFTER it was sent back for repairs, told there was NOTHING wrong with it only to fail the same 2 days later.

now the machine won’t extrude at all, I DONT WANT ADVICE ON HOW TO FIX, i want to speak to someone in regards to the rubbish service i have received