Problem setting up PCSU1000 Oscilloscope

I recently purchased the PCSU1000 and I have been trying to set it up but the software is having trouble seeing the scope although it is plugged in.

I have the latest version of PC LAB2000se installed and every time I open it and try to operate my scope I get this message:
“No hardware response!
Please mare sure that the USB cable is connected.
If connected: Disconnect and reconnect USB cable.
Choose Options | Hardware Setup tto select the operation mode.”

I click “ok”

It tells me the software is now running in Demo Mode because there is no scope present

I click “ok” and click on “Options > Hardware Setup…” and I get this error message saying:

“Load Error
Could not open the DriverLINX driver.
Please run INSTALL_DRV.EXE to install the driver.”

I click “ok”

I have run install_drv.exe multiple times, successfully installed the driver and yet I am still having this same issue. Is there another way I should be approaching this problem? Getting the Driver from another source? uninstall and reinstall it all again?

Any help would be much appreciated, thanks.

Have you installed the USB driver for the PCSU1000?
Driver can be downloaded here: velleman.eu/support/download … 1000&type=
Here you can download the detailed step-by-step instructions to install the driver: box.com/s/vh9olqyx3idhhxn8ujwm
(For other oscilloscope but the principle is applicable for PCSU1000 too.)
For more details please see: viewtopic.php?f=10&t=6072

The DriverLINX driver is not needed for the PCSU1000.
You can avoid the message by selecting PCSU1000 and PCGU1000 on the startup screen of the PcLab2000SE.