Printer is not connected

K8200 3D Printer K8200 - Computer related problems
1

Hi,
A few minutes after starting up my printer (all worked OK), it suddenly stopped working, giving the error message “The device is not connected”. It appears that my PC has lost its virtual com port - I seem to remember it was on COM3, but this is now not visible in the Repetier printer settings or Windows device manager.

Using the available COM7 & COM8 in the printer settings did not work.

I reloaded the driver from www.ftdichip.com and checked all the printer settings, to no avail.
Is this a setup/software problem or do I have a hardware problem?

Wally

2

By the way, I did check that the USB port on the PC works, by swapping the printer and the mouse around. The mouse worked fine, the printer gave the same error message.

Wally

3

Make sure USB cable is OK.
Check USB connector on board.
If possible, please try on a different PC to rule out PC related issues.