Pcsu 200 - calibration failed

After trying to calibrate PCSU 200 in popup warning widow I’we seen ‘‘CALIBRATION FAILED. Please check ‘Calibration.log’ for more details’’ and in log file was:
Calibration results:
CH1 offset at 3V/div : 161 OK
CH2 offset at 3V/div : 161 OK
CH1 offset at 1V/div : 101 FAIL
CH2 offset at 1V/div : 101 FAIL
CH1 Y-position low 69
CH1 Y-position mid 68
CH1 Y-position high 69
CH2 Y-position low 68
CH2 Y-position mid 68
CH2 Y-position high 68

I’ve tryed to recalibrate several times with same result, ‘restoring to default settings’ came with same result.
Please help, is there any chance to resolve this problem.
Thanks.

You may try following solution:
Please install the latest driver and the latest software from:
velleman.eu/support/downloads/?code=PCSU200

I’ve tryed that earlier today, installed latest driver and the latest software, no change, same problems. I’ve even tryed with new computer, without any good resalts.

Please see this thread for a possible solution: [forum.vellemanprojects.eu/t/pcsu-200-calibration-problem/6901/1)

If the problem is that the USB port is not capable to deliver required current, a solution can be to use a self powered USB HUB.
viewtopic.php?f=10&t=8573

BTW: With what operating system(s) and what PCs have you tried?

I’ve tryed that too, with no good responce.
Any other ideas

I’m sorry, it seems your PCSU200 is defective.

velleman.eu/support/warranty/

I have one additional question about warranty.
I bought this unit in January in United State, and the only documentation I have is Order Conformation from Amazon.
So, the question is does the warranty works for my PCSU200 in Europe. I live in Serbia and I can ship it to Belgium by the end of this week.

No problem for the warranty, please ship it to Belgium, with proof of purchase.

Could you please provade me with shiping adress in Belgium, where I can ship my PCSU200.
Thanx

You can send it to:

Velleman Projects Tech. Dept.
Legen Heirweg 33
9890 Gavere
Belgium

Thanx