I’ve checked the current consumption - it is 1,1 A (1100 mA) at no operation state. If no probes, no parallel cable is connected it sinks 1100 mA from the power supply. After 3 minutes the rear panel is to hot to put a finger on it.
Wish adapter are you using ? (can be included)
Are you sure you are using the correct adapter and the polarity is OK ?
If this was OK, please return the unit to your local Velleman dealer.
If your PCS500 oscilloscope works OK there is no need to send it to repair. The rear panel of the PCS500 acts as a heat sink for the 5V regulator fitted to it. It is normal that the rear panel heats up and feels rather warm if touched by finger. The current and the voltages you measured are normal. The current consumption depends on the number of the input section relays energized, that is, the current depends on what volt/div range is selected and which of the AC/DC/GND coupling is selected. You’ll get lower than 1.1A current consumption in normal operation of the scope and also less heat.
I’ve just mounted the 7805 voltage regulator on much bigger outside standing alluminium plate.
It doesn’t look pretty, but at least, the heat is outside now.