Hi there,
I’ve started putting together my K8200, in the very first bag there are 6 nuts missing. I have tried to use the link you give on the forum but it comes back as “Unable to load template file ‘missing_parts.tpl’ in ‘layout.tpl’”
Please tell me how I can get the missing parts.
Thank you.
Hi ivanm,
since it’s the weekend, you’ll have to wait till Monday for an answer from Velleman.
Which nuts are missing exactly? There should be ten in bag 1 (that’s the one you mean, right?):
6 normal hex nuts M6,
2 locking hex nuts M6, and
2 square nuts M5 (most likely those are already on the bracket).
Cheers,
kuraasu
Sorry about this.
Please mail your address and requirements to supportatvellemandotbe
We’ll make sure you’ll receive the parts asap.
Hi VEL417,
on a different, but related note: I think the link ivanm is referring to is the old one, ‘k8200.eu/support/missing’, which is still present in the FAQ section.
Cheers,
kuraasu
Thanks for reporting this but I don’t seem to be able to locate the bad link.
Anyway, hereby the correct link: http://www.k8200.eu/support/parts/
Thank you both for your help - I have just e-mailed the address you have given me.
In response to your question - the first bag is supposed to have two locking nuts, six washers, and six nuts. I have the locking nuts and the washers, but the six nuts were not in the bag.
I e-mailed that address over a month ago, but got neither a response to my e-mail, nor the parts sent to me by post. What should I do?
We’ve found your e-mail =)
your request is being handled right now.
We will send you bag nr1.
Have nice day,
VEL337