Need CK8400-05 to replace gear with stripped set screw

Vertex 3D Printer Vertex - Parts issues
1

After my first print i started having print quality issues, upon inspection i noticed that the set screw on the gear of the left front rod had stripped out of the gear. I will need to purchase CK8400-05 to get a new gear, how can i do that? I live in a remote part of Northern British Columbia Canada.

Any help or guidance would be appreciated.

Thanks,

Rob

2

After looking at the site i am wondering if this is the same problem that caused the MK2 pulleys.

3

I sent the request for parts in through this site on March 12 and promptly got a response back that the case had been forwarded to their department in the USA. I have had no communications from the USA department, do they normally confirm the reciept of the support issue or shoul i just be patient and wait for the part(s) to arrive?

Thanks

4

I just wanted to thank the US Support Team, they were in contact with me and have resolved the issue.

I appreciate the level of support you provide your customers.

Thanks,

Rob

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