Missing parts - brandnew vertex printer

Vertex 3D Printer Vertex - Assembly and user manual
1

Hi@all,

I just bought the Vertex Printer at CONRAD in germany.
But when I started buildung the printer, there is no package number 5 and a lot of screws (M3x10) are missing too.

So where can I get the missing parts?
I think Velleman didn’t check the package whether it is complete.

I’m very upset about.

2

[quote=“Pikeman”]Hi@all,
So where can I get the missing parts?
[/quote]

Send mail for your requirements and address to supportatvellemandotbe

3

Thanks.

Done!

4

Sorry about this.
I’m sure you’ll understand that we cannot manually check each individual package, this would have a negative impact on the price of the kit.
Anyway, if you drop us a line, we’ll make sure you’ll get the parts asap so that you can start printing soon!

5

Hi,

well I can understand this. Of course.
Sent mail yesterday to this address: support@velleman.be

But no answer till now :frowning:
I hope I will get these parts very soon.

Thanks for help!

6

Don’t worry, it is Monday.
On Monday, people are extra busy to handle all the requests that came in during the weekend.

7

So, all missing parts arrived today.
Thanks for this great support!