Missing part HOTEND HOLDER

hey there i’m from Germany and i bought a vertex nano kit over reichelt.de
but after a short time of building it i recognized that the plastic part that holds the hotend (hotend holder) is missing reichelt send me the support-link but it is offline now for 4 days and i really like to finish this printer and print :slight_smile: please can you help me with that
thanks a lot

Dear rmueglitz ,

The old support system (https://support.velleman.eu) for end users are we megrating to newer platform “customer care platform”: https://customercare.velleman.eu/, so no all functions are live.

This platform will be fully online from July. We are currently testing the newer platform.

In the meantime, You can request your missing part via this e-mail address: info@velleman.eu
Specify your contact details, + the part you’ll need. You can also add this topic to the e-mail.
This way we can send the part asap to You.

If You’ll need more spare parts, see these links:


Best Regards,
Velleman Support