K8101 Problems

I am running Windows 8. I loaded the software and the drivers., When I plug the USB Message Board into the PC, it does not ask about drivers or in any way acknowledge that there is a usb device plugged in. I can manually set up the driver but it doesn’t work, the driver has a code 10, and claims that it cannot start.

On the screen on the Message Board, I get a PC with an X on the screen. I assume that the PC doesn’t recognize the Message Board and the Message Board doesn’t realize that it is plugged into the PC.

Any help would be appreciated, thanks.

I’m having the same problem with windows 10. Have you got any help?