We use two of your players in order to controll music clips in a museum.
After some days of good functioning usage one player started to play clip no 1 when you pressed button 2 (or button1 of course).
The other started to play clip no1 when you press button 4 (and button 1 of course).
The failur is constantly even after changing the SD cards, switching the players on and off.
Do you have any idea what the problem is and what we can do?
Is there a firmeware update we can do?
[quote]After some days of good functioning usage one player started to play clip no 1 when you pressed button 2 (or button1 of course).[/quote]It seems that the folder A (clip 1) is reassigned to button 2.
This happens if button 2 is long pressed when the clip 1 in folder A is selected and paused.
This feature is described in chapter “Procedure to re-assign a preset push button” on p.9 of the user manual.
You can reset the unit to its original factory settings:
Disconnect the power adaptor.
Press the Play button and keep it pressed when the power is connected again on.
Now you should see on the LCD text “FACTORY DEFAULT”.