Isolator Guide

Bought a K8400 with 2nd head. For the life of me I can’t get the PTF tube into the Isolator guide from the main kit. The same peace of tub fits perfectly into the part that came with the 2nd head,
I submitted a ticket for this problem as I believe the there is a fault. How long does it take to get a reply. Have checked the ticket status but nothing has changed.

I found your ticket and a reply was posted yesterday.

It seems an incorrectly response was given.
I’ve reopened the ticket. So the ticket-support team will have a second look at it.

Best Regards

Yes I was more than surprised at the response.
Thankyou for intervening with this. I have received an email informing me that a replacement part is being shipped to me.

Again I thank you for your help.


We’ve found what the problem was.
You submitted the ticket with your Country as Grenada.
Grenada is listed under United Kingdom in the list when submitting a ticket. You probably clicked on the wrong country

So that’s the reason for the weird answer.

Best Regards

OOps. Slip of the hand. Part received today. Thank you for your support.