Have velleman stopped supporting the k8200?

So have you guys stopped supporting this printer or something? It’s seriously impossible to get the shitty machine working, none of your manuals seems up to date. Its impossible to get answerer from the forum. Could you update your manual so its possible to get the printer working in 2016, when was the last time you guys even read through the manual? None of your configuration files work together, they are either meant for versions of software that aren’t supported by the software creators or the configuration files are to out of date to work with the printer. And yea, I know I’m not allowed to create multiple threads, but since you don’t answer unless I do I kinda find it hard to give a shit. Do you have some sort off policy where I can trade the k8200 for a k8400(if that is the model you actually do support) or get the money back?