Hi, I am building a Vertex and one of the 8 x 350 mm rods is not equally thick over the whole length. The pulley is moving halfway and then got stuck.
I made a ticket yesterday to Velleman, but I am wondering, how long does it take to get an answer normally?
Thanks
If we have received your ticket correctly, you should have received an automatic response.
Tickets are solved on a daily basis, excluding weekends.
Items are mailed with standard priority untracked mail.
Thank you for contacting us.
Customer support is currently handling your ticket, most likely you will be sent one new rod, partnr. WV-8F7-350.
You will be kept up to date via e-mail.
Thank you very much, that’s fast. You will understand I can’t wait to complete the assembling process 
Kind regards