Calibration faliure, communication error, windows 10

Calibration results:

CH1 offset at 5V/div : 161 OK
CH1 offset at 1V/div : 201 FAIL
CH1 Y-position low 27
CH1 Y-position mid 27
CH1 Y-position high 27

Haven’t been able to find anything based on other posts, just give me a list of things to test. IC voltages with USB plugged in, probes disconnected, program closed, referenced from mounting holes:

IC1:
1-0
2-0
3-0
4-0
5-0
6-0
7- -5.4
8-0
9-0
19-0
11-0
12-0
13-0
14-0
15-0
16-5.07

IC2
1-1.74
2-0
3-0
4- -5.4
5-0
6-0
7- -1.69
8-5.07

Looks like win 10 isn’t the issue…

The voltages you measured seems to be OK.

You can return the EDU09 for inspection/repair, either to your distributor or direct to:

Velleman Projects Tech. Dept.
Legen Heirweg 33
9890 Gavere
Belgium