Noticing no response to a previous post (despite having a prompt one to one I made before that) I have been looking at a number of threads here. Quite a few people are asking questions around March, April. , and there is no reply from Velleman.
searching for author “VEL*” in the K8200 forum will give you a list of their posts including posting times. You might also have noted some of their answers during the last days in several threads.
Please rest assured that we monitor this forum closely.
Sometimes it takes a while to answer, depending on the nature of the question and/or the available staff.
In most cases, the forum members are most helpful to each other, which is one of the goals of this forum.